Terms of service

šŸ“˜Terms of Service (English)

Welcome to our store (ā€œweā€, ā€œusā€, or ā€œourā€). By accessing and purchasing from our website, you agree to the following Terms of Service. Please read them carefully before using our services.

1. Products & Customization

  1. All items are handmade and customized. After placing an order, we will contact you to confirm customization details.

  2. Once the product is completed and confirmed by you, it will be sealed. After sealing, no changes, cancellations, or refunds are accepted.

  3. You are responsible for ensuring that any images, text, or materials you provide do not infringe on third-party rights. We are not liable for any legal issues resulting from customer-provided content.

2. Orders & Payments

  1. Orders will only be scheduled for production after full payment is received.

  2. We produce according to the information filled in by the customer. Any losses caused by customer-input errors are the customerā€™s responsibility.

3. Production & Shipping

  1. Production times vary by product type. Please refer to our Shipping Policy for details.

  2. We conduct multiple quality checks before shipping.

  3. Once shipped, delays caused by logistics, customs, or uncontrollable factors are not our responsibility.

4. Returns & Refunds

  1. Custom-made products are non-returnable and non-refundable unless there is a quality issue.

  2. Customers must record an unboxing video upon receiving the package as proof for after-sales claims.

  3. If a quality problem is confirmed, we will provide a replacement.

5. User Responsibilities

  1. You must ensure that any content you provide does not violate copyrights, trademarks, or personal rights.

  2. You may not use our services for illegal, fraudulent, or malicious activities.

6. Copyright

All designs, images, product descriptions, and content on our site are protected by copyright. Unauthorized copying or commercial use is prohibited.

7. Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on our website and take effect immediately. Continued use of our services constitutes acceptance of the updated terms.

8. Contact

If you have any questions about these Terms of Service, please contact our customer support team.

ynvzhuang1@outlook.com

WhatsApp: +86 15371000272